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How it works

One call — first ring to a kitchen ticket you tap to confirm.

It answers in your restaurant’s name and says it’s an assistant, hands sensitive calls to a person, and records no audio — transcripts only.

3060%of rush-hour calls go unanswered on a busy independent line.

The five phases
Answer01
Understand02
Capture03
Route04
Confirm05
Incoming · Fri 7:14pmTry Hostvo

One call, ring to ticket

7:14pm, Friday. Watch the ticket build itself.

One Friday-rush call, slowed down. Press play, or drag the handle — each thing the host does shows up because the call needs it, right where it happens.

On the line
Answer
Understand
Capture
Route
Confirm
Sample call · 7:14pm Fri Live
Maya · regular4 visits · usual: green curryopt-in · rolling out
Contadino
Thanks for calling Contadino — this is the AI assistant. How can I help tonight?
01Picks up by the third ring — 24/7

Even mid-rush with every line lit. It says it’s an assistant out loud, on every call.

Caller
Oh — hi. Is this a real person?
Contadino
I’m Contadino’s AI assistant, happy to help. What can I get started for you?
02Human-sounding, and honest about it

It discloses it’s an assistant — never dialed down, on any plan.

Caller
¿Puedo ordenar en español?
Contadino
¡Claro que sí! Adelante.
03Follows the caller’s language from turn one

Detected on the first word — no “press 2 for Spanish.” The kitchen ticket still comes out in clean English.

Caller
Perfect, English is fine. Is the green curry vegan?
Contadino
It is — coconut milk, no fish sauce. That’s $16.
04Answers from your real menu

Prices, modifiers and dietary tags — read off your menu, not improvised.

Caller
I’ll take two green curries — actually, make that three.
Contadino
Three green curries. Anything else?
05Writes it down, and keeps up when it changes

A mid-call edit re-settles the ticket live — two becomes three, and the total follows.

Contadino
Want to add garlic knots while they’re hot?
Caller
Sure, add the knots.
06One add-on, only when it fitsopt-in · one add-on

A single suggestion, never pushy — and only if you switch it on. Watch the total tick up.

Contadino
So that’s three green curries and garlic knots — $54, pickup 7:40 under Maya. All good?
Caller
Yep, that’s it.
07Reads the whole order back before anything moves

Mistakes get caught on the call — not at the counter when the food’s already wrong.

Contadino
Great — sending it to the kitchen now.
08Routes by intent — sensitive calls leave the AI here

A routine pickup goes to the kitchen. An allergy, medical or legal question goes straight to a person instead.

09Nothing hits the kitchen until a human taps Confirm

The order lands as a one-tap text; your staff approve it in a second — only then is it a ticket.

The ticket, formingPickup
Pickup
~7:40pm
Name
Maya
  • 3× Green curryupdated 2 → 3$48
  • 1× Garlic knotssuggested — opt-in$6
Total$54
New order · tap to approve
3× Green curry · garlic knots · pickup ~7:40 · Maya
✓ ConfirmEdit
Nothing reaches the kitchen until a human taps Confirm.
09 / 09 · Confirm
Throw it a curveball

Phase 04 · Route

One call, three destinations — and one line that never moves.

Callers don’t pick a menu option; they just say what they want. The host works out which and sends it where you decided — and anything with a safety or legal edge leaves the AI for a person.

A pickup order
transacts end to end

Takes the whole order, reads it back, and sends it to the kitchen as a one-tap ticket — the full transaction, on every plan.

A table request
capture-only · staff confirm

Takes party size, time and name and hands it to your team to confirm. It never tells a caller a table is booked — that call stays yours.

An event
qualify & route

Asks the few questions that matter — headcount, date, budget — and routes a qualified lead to your inbox. A person quotes the big ones.

Route by intent — the hard line is set for you
Allergy, medical or legala person, always
A catering leadthe owner
A complaintthe manager on duty
Anything unusualwhoever you designate

You set every other route once; the hard line — allergy, medical or legal — is set for you and never moves. A handed-off call arrives with a one-line summary, so your team picks up already in the loop.

Want to hear this happen on your own line?

Hear it answer your own line →

You set how far it goes

Turn one dial. The same call, ended three ways.

How much the host finishes on its own is your call — set it once, change it any night. It re-cuts the ending of the call you just watched; nothing about safety moves.

Conservative
Balanced· default
Aggressive
Nothing about safety changes on any setting.
Balanced

Handles routine calls end to end, and escalates anything unusual. Where most shops settle.

On Maya’s call: it sends Maya’s confirmed pickup straight to the kitchen queue for one-tap confirm.

The call ends, the record doesn’t

The work that usually vanishes is already saved.

Searchable, attributed, and written to a guest book you own — the regulars you’d recognize anyway, now written down.

Transcript, saved

Every call transcribed with intent, outcome and sentiment — no audio kept, ever.

Revenue, attributed

Each recovered order is tagged to the call that earned it, so you see what the host actually saved you.

A typical shop recovers ~$3,200/mo.A calibrated estimate for a typical shop — not a guarantee.

Guest, written to your book

Maya is now in your guest book — visits, usual order, lifetime value. Yours, opt-in, never shared.

Want to watch this happen on your own line?

Set up your restaurant and hear the host answer the next call — live in about 30 minutes, over your existing call forwarding.

Try Hostvo