Built to be trusted with your phone.
Your phone is how customers reach you, and your calls hold real information. Here’s exactly how Hostvo handles both, in plain words, with links to the legal details.
AI disclosed on every call
Every call opens with the assistant saying it’s an AI and that the line is recorded, in your restaurant’s main language. If a caller asks again later, it confirms it honestly. Transparency isn’t optional.
Recorded, encrypted, kept for about 90 days
Calls are recorded and transcribed, and the caller is told so at the start of every call. Recordings are encrypted and normally deleted after about 90 days. Transcripts follow your retention setting (18 months by default). Our Terms set out the details.
People handle the sensitive calls
Allergy questions and complaints go to your staff: a live transfer if you’ve turned transfers on, otherwise a priority callback ticket in your inbox. The AI host never guesses on safety. Your team handles the follow-up.
Your data stays isolated
Each restaurant’s callers, orders and settings are kept separate. Your information is used to run your phone line. It is never shared with other restaurants or used to train general AI models.
Not for emergencies
Hostvo answers restaurant calls. It is not an emergency service. If a caller mentions an emergency, the host tells them to hang up and call 911.
Opt-outs honored
Hostvo doesn’t send texts to your callers unless you turn texting on. If a caller replies STOP, that number gets no more texts from us, and we keep a record of the opt-out.
What happens if Hostvo can’t take a call.
Plainly, so you can plan for it.
You are always one setting away from your old phone
Hostvo answers through call forwarding on your existing line. Turn forwarding off with your phone carrier (often a short dial code) and your line rings exactly as before. You don’t need to call us.
We are alerted when calls fail
If our call servers stop answering or calls start failing, our team is alerted automatically. We don’t promise an uptime percentage, and our Terms say so plainly.
Questions about security or data?
We’ll walk you through exactly how your calls and data are handled.