Subprocessors
Last updated: 2026-07-08
Hostvo shares the minimum amount of customer or caller data with the following subprocessors required to operate the Service:
| Vendor | Purpose | Link |
|---|---|---|
| Amazon Web Services | Cloud hosting, database, object storage, secrets (US, us-east-1) | Site |
| Twilio | Telephony — inbound/outbound calls and SMS | Site |
| Deepgram | Speech-to-text (live call transcription) | Site |
| Cartesia | Text-to-speech (the agent voice) | Site |
| OpenAI | AI language model — live call understanding & reasoning, post-call summaries, quality grading, menu OCR and search embeddings | Site |
| Anthropic | Alternative AI language model — available fallback, not active in production | Site |
| Clerk | Authentication for the restaurant dashboard | Site |
| Stripe | Subscription billing and payments | Site |
| Places & Maps — restaurant lookup during onboarding (business info only) | Site | |
| Postmark or SES | Transactional email (owner reports & notifications) | Site |
| Resend | Transactional email (contact & lead notifications) | Site |
| Sentry | Error monitoring (personal data scrubbed before it is sent) | Site |
| PostHog | Product analytics on the website/dashboard (anonymous, cookieless) | Site |
| Slack | Internal operational alerts (caller phone masked to last 4 digits) | Site |
We'll notify subscribers via email at least 30 days before adding a new subprocessor that materially changes data flow.